Incident Management

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Time is money! Especially in IT our various devices assist us daily at completing our tasks. But because of this we find it even more annoying if we encounter an obstruction and want it solved as soon as possible. The Incident Management manages all processes, events or faults of devices spread all over their lifecycle. With an App the incidents can be captured and forwarded automatically, so the user can solve the issue as soon as possible.

Standardised devices such as Laptops, PCs, printers or monitors are captured over a QR-Code scan via a mobile app. This way, it’s easier for the user to upload pictures of broken devices and automatically open a ticket. The easier this process is completed, the faster you and your employee can have the devices back up and running. Don’t hesitate any longer and inform yourself now with us about your individual demands!